ALPHA60 RETURN PROCEDURE

1. Please submit a return request via the return portal returns.shippit.com/alpha60
2. Wait for email confirmation your return request has been approved
3. Print your shipping label [if applies] and package your order up nicely 
4. Include original proof of purchase / printed invoice with your returned item
5. Drop your return off to your local Auspost outlet
6. Wait for email updates of return progress



ALPHA60 RETURN POLICY

— Due to the recent covid-19 lock down changes in VIC, we have made some changes to our return policy, please see below —

• Return requests are to be submitted within 30 days of original purchase


• ALL purchases can be returned for a full refund to original payment method, including sale items


• Free return shipping for all online orders [within Australia] including sale items

• International orders, outlet / sample purchases or in store purchases must be returned at own expense

• Return requests are to be submitted online via the returns portal HERE

• Returned items must be in perfect condition, unworn with original tags still attached

• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.

— Due to the recent changes to our operational capacity in VIC we cannot process exchanges for online returns. All online returns will be refunded to the original payment method only. Alternative sizes or styles can be purchased before or after your refund has been processed —



ONLINE RETURN ADDRESS

ALPHA60 Returns
120 Langridge Street
Collingwood VIC 3066

International orders, outlet / sample purchases or in store purchases unfortunately cannot be submitted via the online return portal and must be returned at own expense to the above address



INCORRECT OR DAMANGED ITEM

• Received the incorrect item? Please get in touch via; shop@alpha60.com.au and we will correct this right away.

• Received a faulty or damaged item? Please get in touch via; shop@alpha.com.au and we will correct this right away.

 

CONTACT US

• Customer Care: shop@alpha60.com.au
• Online Enquiries: shop@alpha60.com.au
• General Enquiries: shop@alpha60.com.au
• All Other Enquiries: info@alpha60.com.au

03—9417— 7131