All online returns are to be processed via our returns portal here.
All in-store returns must be returned to an Alpha60 boutique. Please note we do not accept returns of purchases from boutiques at outlet locations.
$10 flat rate return shipping for all online orders [within Australia] including sale items.
International orders must be returned at the customers own expense through our returns portal.
TERMS & CONDITIONS
All return requests are to be submitted within 14 days of original purchase.
All full priced purchases can be returned for an exchange, store credit or a full refund to original payment method.
All sale purchases can be returned for an exchange or store credit (Excludes Melbourne Outlet store).
Sale purchases deemed faulty can be returned for an exchange, store credit or full refund to original payment method.
All Melbourne Outlet store purchases can be returned to the Outlet for an exchange only.
Returned items must be in perfect condition, unworn with original tags still attached.
Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.
Receipt or proof of purchase is required for all returns.
Return Request Portal
1. Please submit a return request via the return portal
2. Wait for email confirmation your return request has been approved
3. Print your shipping label [if applies] and package your order up nicely
4. Include original proof of purchase / printed invoice with your returned item
5. Drop your return off to your local outlet
6. Wait for email updates of return progress