SHIPPING INFORMATION



Q: HOW MUCH IS SHIPPING?
• FREE STANDARD SHIPPING WITHIN AUSTRALIA
• FREE STANDARD SHIPPING TO THE USA
• FREE EXPRESS SHIPPING FOR ORDERS OVER $500
• $15 FLAT RATE TO ANYWHERE IN NZ
• $20 FLAT RATE INTERNATIONAL SHIPPING [REST OF WORLD]
• FREE RETURN SHIPPING FOR NEW ARRIVAL PURCHASES

 

Q: DUTIES AND TAXES.
WE DO NOT PAY DUTIES AND TAXES FOR INTERNATIONAL ORDERS
DUTIES AND TAX THRESHOLDS CHANGE FROM COUNTRY TO COUNTRY, AS WELL AS THE COSTS INVOLVED - THIS UNFORTUNATELY MEANS WE CANNOT PAY FOR THESE UPFRONT
YOUR LOCAL CUSTOMS SHOULD BE ABLE TO PROVIDE YOU WITH THIS INFORMATION 

 

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
MOST ORDERS MADE BEFORE 1PM WILL BE FULFILLED ON THE SAME DAY
POST DISPATCH - DELIVERY TIMES DIFFER DEPENDENT ON SHIPPING CARRIER AND REGION
PLEASE CHECK YOUR EMAIL INBOX FOR TRACKING INFORMATION - THIS WILL PROVIDE YOU WITH ESTIMATED AND UPDATED DELIVERY TIMES  
*DUE TO COVID-19 AUSTRALIA POST SEEM TO BE CURRENTLY EXPERIENCING SOME DELAYS

 

Q: WHO WILL SHIP MY ORDER?
• DOMESTIC STANDARD - AUSTRALIA POST
• DOMESTIC EXPRESS - AUSTRALIA POST EXPRESS OR DHL EXPRESS
• USA AND INTERNATIONAL (REST OF WORLD) - DHL EXPRESS

 

Q: HOW CAN I TRACK MY ORDER?
YOU WILL RECEIVE AN EMAIL UPDATE WHEN WE FULFIL YOUR ORDER. 
YOU WILL RECEIVE TRACKING INFORMATION AND UPDATES VIA EMAIL AND/OR SMS.
YOU CAN ALSO USE THE TRACKING NUMBER PROVIDED TO TRACK YOUR SHIPMENT VIA AUSTRALIA POST OR DHL TRACKING.
PLEASE CHECK YOUR JUNK / SPAM FOLDER OR EMAIL US AT SHOP@ALPHA60.COM.AU