HOW MUCH IS SHIPPING?
• Free standard shipping within Australia
• Free standard shipping to the USA
• Free express shipping for orders over $500
• $15 flat rate to anywhere in NZ
• $20 flat rate international shipping [rest of world]
• Free return shipping for new arrival purchases [within Australia]
DUTIES & TAXES
We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved - this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most orders made before 11am Mon-Fri will be fulfilled on the same day.
Post dispatch, delivery times differ dependent on shipping carrier and region.
Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times
*due to covid-19 Australia Post seem to be currently experiencing some delays, please keep your tracking information handy and check the Australia Post website regularly.
WHO WILL SHIP MY ORDER?
• Domestic Standard - Australia Post
• Domestic Express - Australia Post Express or DHL Express
• USA & International (rest of world) - DHL Express
HOW CAN I TRACK MY ORDER?
• You will receive an email update when we fulfil your order.
• You will receive tracking information and updates via email and/or sms.
• This email and/or sms will include trackable links via Shippit.
• You can also use the tracking number provided to track your shipment via:
Australia Post Tracking or DHL Express Tracking.
*please check your junk / spam folder or email us at firstname.lastname@example.org
HOW TO CONTACT US?
• Customer Care: email@example.com
• Online Enquiries: firstname.lastname@example.org
• General Enquiries: email@example.com
• All Other Enquiries: firstname.lastname@example.org
Call us on 03—9417— 7131