FREQUENTLY ASKED QUESTIONS
Q: HOW MUCH IS SHIPPING?
• Free standard shipping within Australia
• Free standard shipping to the USA
• Free express shipping for orders over $500
• $15 flat rate to anywhere in NZ
• $20 flat rate international shipping [rest of world]
• Free return shipping for new arrival purchases [within Australia]
Q: DUTIES & TAXES
We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved - this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information
Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most orders made before 1pm will be fulfilled on the same day.
Post dispatch, delivery times differ dependent on shipping carrier and region.
Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times
*due to covid-19 australia post seem to be currently experiencing some delays
Q: WHO WILL SHIP MY ORDER?
• Domestic Standard - Australia Post
• Domestic Express - Australia Post Express or DHL Express
• USA & International (rest of world) - DHL Express
Q: HOW CAN I TRACK MY ORDER?
• You will receive an email update when we fulfil your order.
• You will receive tracking information and updates via email and/or sms.
• This email and/or sms will include trackable links via Shippit.
• You can also use the tracking number provided to track your shipment via Australia Post Tracking or DHL Express Tracking.
*please check your junk / spam folder or email us at email@example.com
Q: WHAT IS THE ALPHA60 RETURN POLICY?
— Due to the recent covid-19 lock down changes in VIC, we have made some changes to our return policy, please see below —
• We are now providing free return shipping for new arrival purchases [within Australia]
• International orders, outlet purchases or sample purchases must be returned at own expense
• Return requests are to be submitted within 30 days of original purchase
• Returned items must be in perfect condition, unworn with original tags still attached.
• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.
• Full priced items can be returned for a full refund to original payment method only.
• Sale items and samples can be returned for a full refund to original payment method only.
— Due to the recent changes to our operational capacity in VIC we cannot process exchanges for online returns. All online returns will be refunded to the original payment method only. Alternative sizes or styles can be purchased before or after your refund has been processed —
All online returns to be submitted online:
1. Head online to alpha60.com.au
2. Submit a return request via the return portal returns.shippit.com/alpha60
3. Follow the steps via the return portal. If you are wanting an exchange, please add exchange info into the 'comments' including; garment name, size and colour.
4. Wait for email confirmation your return request has been approved.
5. Print your shipping label [if applies] and package your order up nicely.
6. Include original proof of purchase with your returned item.
7. Wait for email updates of return progress.
ONLINE RETURN ADDRESS:
120 Langridge Street
Collingwood VIC 3066
INCORRECT OR DAMAGED ITEM
• Received the incorrect item? Please get in touch via; firstname.lastname@example.org and we will correct this right away.
• Received a faulty or damaged item? Please get in touch via; email@example.com and we will correct this right away.
Q: WHAT PAYMENT METHODS DOES ALPHA60 ACCEPT
We offer different payment methods depending on which country you are in. We accept credit card and PayPal for all countries, as well as country specific; buy now, pay later options. Available payment methods will be visible at checkout and some will not be displayed at checkout if not available in your country. Payment methods currently available:
— Credit Card
— AfterPay - [FAQ] Au & NZ only
— Klarna - [FAQ] Au only
Q: HOW TO CONTACT US
— Customer Care: firstname.lastname@example.org
— Online Enquiries: email@example.com
— General Enquiries: firstname.lastname@example.org
— All Other Enquiries: email@example.com
Call us on 03—9417—7131