Login to your customer account via the account link in the main navigation or here.

1. Login online to earn points and claim rewards.
   Search for products you know, browse our collections by product type or shop our carefully curated outfits via our lookbooks.
   
   
2. Learn about each Alpha60 piece by reading our detailed designer notes and styling tips. For additional information on fabric and sizing — take a look at our garment care guide and sizing chart.
   
   
3. Select your chosen size and either add your item to your shopping cart or create a saved wish list by using the little heart icon.
   
   
4. View what is in your cart or wish list

We accept a range of payment methods based on your location. Credit Card and PayPal are available worldwide, along with country-specific Buy Now, Pay Later options.

Available payment methods will appear at checkout (options not available in your country won’t be shown).

Currently accepted:

Credit Card

PayPal

Afterpay – (Australia & New Zealand only)

Klarna – (Australia only)

View our sizing info and sizing chart here

View our garment care info here

• Email shop@alpha60.com.au
  
  
• Phone 03 9417 7131
  
  
• Visit us in store

Australian Shipping

Free standard shipping on orders over $200 AUD

Free express shipping on orders over $500 AUD

For orders under $200 AUD:

Standard shipping: $10 AUD

Express shipping: $15 AUD

All orders are sent via Australia Post.


New Zealand Shipping

Free standard shipping on orders over $200 AUD

Free express shipping on orders over $500 AUD

For orders under $200 AUD:

Standard shipping: $15 AUD

Express shipping: $25 AUD

All standard orders are sent via Australia Post and all express orders are sent via DHL Express.

Rest of World Shipping

Free DHL express shipping on all rest of world orders over $500 AUD

For orders under $500 AUD:

DHL Express Shipping: $30 AUD

All international deliveries are sent via DHL Express.

Duties and taxes for international orders are not covered by Alpha60. These charges vary by country, and we’re unable to pay them upfront. For more information, please check with your local customs office.

If duties are refused and the order is returned, return shipping costs will be deducted from your refund.

AUS Standard— Australia Post

AUS Express— Australia Post Express

AUS Same Day or 3hr Delivery— Rendr

NZ Standard— Australia Post International

NZ Express— DHL Express

Rest of World— DHL Express

Orders placed before 12pm are usually fulfilled the same day. Estimated delivery times will appear at checkout.

Once dispatched, delivery times vary by carrier and destination. Tracking details with estimated delivery updates will be sent to your email.

You will receive an email update when we fulfil your order.

You will receive tracking information and updates via email.

This email will include trackable links.

You can also use the tracking number provided to track your shipment via
Australia Post Tracking or DHL Express Tracking. Please check your junk/spam folder or email us at shop@alpha60.com.au.

Select Store Pick Up at checkout. If the option isn’t available, the item(s) may not be in stock at your chosen store—check availability on the product page.

Pick up orders are usually ready within 4 hours. You’ll receive an email when your order is ready. Please bring your order confirmation when collecting.

Need it now? We’ve got you. Enjoy fast and easy same day delivery, powered by Rendr, across Melbourne, Sydney & Perth metro areas.

Read more here.

ALL RETURNS

All returns are to be processed via post through our returns portal or in person by visiting one of our store locations.


COST

You can return your purchase in person to one or our store locations for free

Alternatively you can return your purchase via post through our returns portal

Australia
$15 Australia Post flat rate return shipping or alternative shipping arranged at the customers expense

New Zealand
$25 DHL Express flat rate return shipping or alternative shipping arranged at the customers expense

Rest of World
$50 DHL Express flat rate return shipping or alternative shipping arranged at the customers expense


Terms & Conditions

All return requests are to be submitted within 14 days of original purchase.

Black Friday Sale purchases

Anything that is 20% off can be returned for Refund, Credit Note or Exchange.However anything higher than 20% off can only be returned for a Credit Note or Exchange.

Full Priced purchases

All full priced and 20% off flash sale purchases can be returned for an exchange, store credit or a full refund to original payment method.

Sale purchases

All other sale purchases can be returned for an exchange or store credit (Excludes Melbourne Outlet store).

Sale purchases deemed faulty can be returned for an exchange, store credit or full refund to original payment method.

All Melbourne Outlet store purchases can be returned to the Outlet for an exchange only.

Returned items must be in perfect condition, unworn with original tags still attached.

Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.

Receipt or proof of purchase is required for all returns.

1. Please submit a return request via the return portal

2. Wait for email confirmation your return request has been approved

3. Print your shipping label [if applies] and package your order up nicely

4. Include original proof of purchase / printed invoice with your returned item

5. Drop your return off to your local outlet

6. Wait for email updates of return progress

Join our rewards program and receive a $50 voucher for every 1000 points earned

SHOP AT ALPHA60

Earn 1 point for every dollar spent online and in store


FOLLOW ALPHA60 ON INSTAGRAM

Earn 100 points when you follow @alpha60thelabel on Instagram


FOLLOW ALPHA60 ON FACEBOOK

Earn 100 points when you follow @alpha60thelabel on Facebook

1. View your points balance here

2. If you have over 1000 points, please click the redeem reward button

3. Then click VIEW to reveal your voucher code

4. Copy and paste the voucher code into the gift card or discount code box at checkout and then click apply

5. Your reward will then be applied at checkout

SIGNING UP ONLINE IS NICE AND SIMPLE

1. Login or create an account online here

2. If you have shopped in-store or online before please make sure you use the same email address for both in-store and online accounts. This same email address will ensure your points sync between online and in-store purchases.

3. If you would like to merge points from accounts under different email addresses, please contact our customer service team shop@alpha60.com.au

4. View your rewards details here. Shop, earn and receive rewards!

I’ve shopped in-store before do I need to sign up again online?

Yes, you may need to create an account online here. Please use the same email address for your in-store account and online account – this ensures that your points accrued from in-store and online purchases will sync.

Will my in-store purchase history show up on my online account?

Your in-store history will show up on your online account. If you have any queries about this please contact our team at shop@alpha60.com.au.

Can I use my rewards voucher during a sale?

Yes!

Can I use multiple reward vouchers on one transaction?

No. Only one voucher can be redeemed at checkout at a time.

I have two accounts with different email addresses – how do I merge the accounts so I am earning all the points I accumulate in one place?

If you would like to merge two accounts with different email addresses, please contact our customer service team shop@alpha60.com.au or speak with one of our retail assistants in-store.

If I return an item will I be reimbursed my reward voucher?

Yes! If shopping in store the sales assistant will issue you a credit. If you are shopping online, you will be sent a $50 voucher after the return is complete. If you have any queries with this process, please reach out to our customer service team shop@alpha60.com.au.

What reward do I receive for my points?

When you reach 1000 points you can redeem a $50 voucher.

Can I use my rewards vouchers at Alpha60 stores?

Yes, you can use reward vouchers at all Alpha60 Stores besides our Melbourne Outlet store.