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FREE SHIPPING WITHIN AUSTRALIA, USA AND NZ

FREQUENTLY ASKED QUESTIONS

 

⭢ SHOPPING ONLINE

HOW TO LOGIN ONLINE


LOGIN TO YOUR ONLINE CUSTOMER ACCOUNT VIA THE ACCOUNT PAGE:


HOW TO ORDER ONLINE



1. Login online to earn points and claim rewards.

2. Search for products you know, browse our collections by product type or shop our carefully curated outfits via shop the look.

3. Learn about each Alpha60 piece by reading our detailed designer notes and styling tips. For additional information on fabric and sizing — take a look at our garment care guide and sizing chart.

4. Select your chosen size and either add your item to your shopping cart or create a saved wish list by using the little heart icon.

5. View what is in your cart or wish list

 

PAYMENT METHODS


We offer different payment methods depending on which country you are in. We accept credit card and PayPal for all countries, as well as country specific; buy now, pay later options. Available payment methods will be visible at checkout and some will not be displayed at checkout if not available in your country.

Payment methods currently available:

— Credit Card
— PayPal
— AfterPay - [FAQ] Au & NZ only
— Klarna - [FAQ] Au only

SIZING CHART


⭢ VIEW OUR SIZING CHART ONLINE:


GARMENT CARE


⭢ VIEW OUR GARMENT CARE GUIDE ONLINE:


CONTACT

 

— Customer Care: shop@alpha60.com.au

— Online Enquiries: shop@alpha60.com.au

— General Enquiries: shop@alpha60.com.au

— All Other Enquiries: info@alpha60.com.au

Call us on 03—9417—7131

 


⭢ SHIPPING

SHIPPING COSTS


⭢ Free Standard Shipping Within Australia

⭢ Free Express Shipping For Orders Over $500


⭢ Free Express Shipping To The USA

⭢ $15 Flat Rate Express Shipping To NZ

⭢ $20 Flat Rate Express Shipping International [rest of the world]

⭢ Free Return Shipping For All Online Orders [within Australia]

DUTIES AND TAXES


We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved — this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information.

SHIPPING PARTNERS


⭢ Domestic Standard — Australia Post

⭢ Domestic Express — Australia Post Express or DHL Express

⭢ USA & International [rest of world] — DHL Express

SHIPPING TIME


Most orders made before 12pm will be fulfilled on the same day.

Post dispatch, delivery times differ dependent on shipping carrier and region.

Please check your email inbox for tracking information - this will provide you with estimated and updated delivery times.

ORDER TRACKING


⭢ You will receive an email update when we fulfil your order.

⭢ You will receive tracking information and updates via email and/or sms.

⭢ This email and/or sms will include trackable links via Shippit. 

⭢ You can also use the tracking number provided to track your shipment via Australia Post Tracking or DHL Express Tracking.

*please check your junk/spam folder or email us at shop@alpha60.com.au

STORE PICK UP


Store pick up is currently available from our Fitzroy and Flinders Lane stores only.

Please select store pick up at checkout.

Once your order is ready for collection, you will be notified via email.



⭢ RETURNS

RETURN POLICY



ALL Alpha60 online purchases can be returned via our online returns portal or returned to your closest Alpha60 store.

Free return shipping for all online orders [within Australia] including sale items

International orders, outlet / sample purchases or in store purchases must be returned at own expense.

Return requests are to be submitted online via the returns portal HERE

ALL return requests are to be submitted within 14 days of original purchase.

ALL current season purchases can be returned for a store credit or a full refund to original payment method.

ALL sale items can be returns for a store credit or a full refund to original payment method.

Returned items must be in perfect condition, unworn with original tags still attached.

Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.


RETURN REQUEST



1. Please submit a return request via the return portal

2. Wait for email confirmation your return request has been approved

3. Print your shipping label [if applies] and package your order up nicely

4. Include original proof of purchase / printed invoice with your returned item

5. Drop your return off to your local Auspost outlet

6. Wait for email updates of return progress


RETURN ADDRESS



ALPHA60 RETURNS
120 LANGRIDGE STREET
COLLINGWOOD

VIC 3066
AUSTRALIA

SHOP@ALPHA60.COM.AU
03—9417—7131

International orders and in-store purchases unfortunately cannot be submitted via the online return portal and must be returned at your own expense to the above address

 

INCORRET OR DAMAGED ITEM

 

RECEIVED THE INCORRECT ITEM?

⭢ Please get in touch via; shop@alpha60.com.au and we will correct this right away.


RECEIVED A FAULTY OR DAMAGED ITEM?

⭢ Please get in touch via; shop@alpha.com.au and we will correct this right away.



⭢ REWARDS PROGRAM

REWARDS PROGRAM



→ RECEIVE A $50 VOUCHER FOR EVERY 1000 POINTS EARNED


HOW TO EARN POINTS



SHOP AT ALPHA60
→ Earn 1 point for every dollar spent online and in store.

 

FOLLOW ALPHA60 ON INSTAGRAM
→ Earn 100 points when you follow @alpha60thelabel on Instagram.

FOLLOW ALPHA60 ON FACEBOOK
→ Earn 100 points when you follow @alpha60thelabel on Instagram.

REFER A FRIEND
→ Earn 200 points each time you refer a friend. Upon referral, your friend will receive a 10% discount code for their first purchase.
You will receive your 200 points automatically once your friend has made their first purchase.

 


HOW TO REDEEM REWARDS

 

1. Login / Create an account online.

2. View / Check your points.

3. Select which rewards you would like to receive.

4. Enter the discount code provided at checkout (this will pop up on your screen).

 


HOW TO SIGN UP

 

SIGNING UP ONLINE IS NICE AND SIMPLE:

 

 

ALREADY HAVE AN ACCOUNT?

PURCHASED ONLINE BEFORE?
→ Chances are you already have an ALPHA60 account, which just needs to be activated online. If you cannot find this email in your inbox, please contact: shop@alpha60.com.au and we will be able to assist as soon as possible.


PURCHASE IN-STORE BEFORE?
→ Chances are if you signed up to our database in store, you already have an ALPHE60 account, however will need to sign up online too.
→ Please note: provided you use the same email address at all times, your historical purchases at ALPHA60 and any points earned should automatically sync across to our rewards programme.

 


For further garment care instructions, please contact shop@alpha60.com.au

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