ALPHA60 RETURN POLICY

• We are now providing free return shipping for new arrival purchases [within Australia]

• International orders, outlet purchases or sample purchases must be returned at own expense

• Return requests are to be submitted within 14 days of original purchase

• Returned items must be in perfect condition, unworn with original tags still attached.

• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.

• Full priced items can be returned for a full refund to original payment method (sale items and samples not included)

• Sale items and samples can be returned for a store credit only. All items marked down in price are considered sale items.



All online returns to be submitted online:

 1. Head online to
alpha60.com.au
 2. Submit a return request via the return portal
returns.shippit.com/alpha60
 3. Follow the steps via the return portal. If you are wanting an exchange, please add exchange info into the 'comments' including; garment name, size and colour.
 4. Wait for email confirmation your return request has been approved.
 5. Print your shipping label [if applies] and package your order up nicely.
 6. Include original proof of purchase with your returned item.
 7. Wait for email updates of return progress.


ONLINE RETURN ADDRESS:

ALPHA60 Returns
120 Langridge Street
Collingwood VIC 3066


INCORRECT OR DAMANGED ITEM

• Received the incorrect item? Please get in touch via; shop@alpha60.com.au and we will correct this right away.

• Received a faulty or damaged item? Please get in touch via; shop@alpha.com.au and we will correct this right away.

 

CONTACT US

• Customer Care: shop@alpha60.com.au
• Online Enquiries: shop@alpha60.com.au
• General Enquiries: shop@alpha60.com.au
• All Other Enquiries: info@alpha60.com.au

03—9417— 7131